Expanding your online or product-based business from your spare room to a warehouse can be a daunting prospect. But, with third-party logistics assisting the transition, it might not be as difficult as you think.
Find out how we helped our customer Jim make the transition.
What is 3PL?
Third-party logistics (3PL) can help you grow your business and expand your reach without the costs and risks of renting additional space. You can warehouse and distribute as much or little stock as you like, and opt in to all the great benefits 3PL can provide.
Take advantage of:
Warehousing and Storage
Our large secure facility can store your inventory, and we offer competitive storage rates.
Order Fulfilment
We manage the process of picking, packing, and shipping customer orders quickly and accurately.
Inventory Management
Tracking and managing your inventory levels to reduce stockouts and overstock, ensuring your optimal stock availability.
Freight and Transportation Management
Coordinating the movement of your goods through various transportation modes, to ensure timely delivery to your customers.
Cross-Docking
We streamline the transfer of goods from inbound to outbound transport with minimal storage time, improving efficiency and protecting your time.
Custom Packaging
We can prepare products with specialised packaging or bundle multiple items together before shipment.
Returns Management
We can handle returned merchandise efficiently, from receiving and inspecting to restocking or disposing of items.
International Shipping and Customs Brokerage
Let us take the headache out of global shipping. We can manage the complexities for you, including customs clearance and compliance with international trade regulations.
E-commerce Solutions
Integrating with online sales platforms to streamline order processing, we handle fulfilment and returns for e-commerce businesses.
Value-Added Services
What does your business need? Talk to us about labelling, assembly, quality inspections, and customising products to meet specific requirements.
Meet Jim
Jim began his new business, Cormie, to service a growing need in the community. In recent times, age-based and disability care has shifted away from institutions in favour of people receiving care in their own homes. Products and services in the sector are becoming more tailored to individuals within a residential setting.
This has been a welcome change, as individuals can live in their own homes receiving care for longer, the surrounding communities benefit from the valuable contribution of elderly people and people with disabilities, and businesses like Jim’s are launched to cater to a growing market.
Identifying a gap
With a background in medical supplies, Jim saw the need for people to receive incontinence products in a timely and reliable manner to their own homes, and launched Cormie to do just that. Originally catering to Adelaide customers, Cormie has developed a unique product designed for convenience, confidence, and hygiene.
When it came time to expand the business to Melbourne, Jim knew he needed local assistance to ensure that Melbourne deliveries would be as accurate, timely, and reliable as the Adelaide orders. That’s when he called us.
Logistical Pain-Points of Product-Based Business
If your product-based business is experiencing growing pains as you scale, it is likely to be in one of the following areas:
Inventory Management and Storage
Efficiently managing and storing a diverse range of products can be complex and costly. You need to track inventory levels, reduce storage costs, and prevent stockouts or overstock issues.
Fulfilment Speed and Accuracy
Customers expect fast and accurate deliveries. Mistakes in picking, packing, or shipping can instantly turn your customer’s experience from fab to frustrated.
Cost Management
Balancing delivery speed and cost can feel like walking a tightrope. You want to keep your shipping affordable without sacrificing the speed that keeps your customers smiling.
Logistics Coordination
Juggling multiple logistics providers, warehouses, and transportation modes can be intricate and time-consuming. Effective logistics management can help everything run smoothly.
Customisation and Packaging
The packaging dream is to create a system that is time- and cost-effective for you, while providing a memorable unboxing experience for your customers.
Customer Satisfaction and Returns
Keeping your customers happy is your top priority, and managing returns is a part of that. A customer-friendly returns system helps preserve the relationship, keeping customers fans of your brand even if they need to return an item.
The brief
Jim asked us for help, not only with warehousing his products, but with devising a plan to successfully expand into the Melbourne marketplace. A large part of Jim’s business model is around product deliveries. In order to stay competitive, and to serve his customers respectfully, Jim needs product deliveries to be fast, reliable, and flexible.
Invicium services for Cormie:
- Demographic mapping
- Inventory managing
- Pick-and-pack service
- Daily deliveries direct to customers
- Order-to-customer timeframe of 48 hours
But it’s not just these services we are providing to Jim and the Cormie brand. For small and medium businesses, a good reputation is essential to earn, and crucial to keep. Word of mouth and good customer experiences keep a business growing and keep their good name intact.
When we partner with a small or medium business to deliver their products, we understand that we are delivering a lot more than that. We are also delivering on the promises they have made to their customers. And we take that to heart.
Invicium looks forward to a long and productive partnership with Cormie, assisting them to continue making inroads in the Melbourne marketplace.
Visit https://www.cormie.com.au to learn more about Cormie incontinence aids.
